You can check your PC network information by using Command Prompt > type ipconfig > press Enter button, or refer to your IT personnel who’s in charge of the office’s network setting. ![]() ![]() ![]() Please make sure your PC is using the same network range which network as the device default IP otherwise you will not be able to ping or add the device into the software ![]() If you're using Ingressus, please refer the details below
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